# Files, folders and public links > Every company file in one place: folders, uploads up to 5 TB, the trash, deleting files and public links with a password. Files in the menu on the left shows every company file in one place. Here you find them, tidy them, upload them into your own folders and share them with a link. ## What Files shows - Conversation files: files visitors sent, screenshots and screen recordings from the chat widget, e-mail attachments and files your team sent. - Images and videos of your knowledge bases. - Files of tasks and their comments. - Your own folders. On the left you pick a view: All files, Folders, From conversations, From knowledge bases, From tasks, Shared or Trash. Filter by source, type, date, size and who uploaded the file. Search by name, sort, and pick a list or a grid. You can preview images, videos, audio, PDFs, text files and code. Text shows exactly as written, with every space and blank line. A CSV file opens as a table and an HTML file as a page in which scripts do not run. You can switch both to text. The first 256 KB of text are shown (2 MB of an HTML page). Other files you download. The first time you open Files, the list is prepared. This can take a few minutes. ## Uploads You upload files into a folder in three ways: - drag files or a whole folder from your computer; - paste a file, for example a screenshot; - press "Upload" and pick one or more files, or a folder. The upload panel shows the progress and the time left for each file. When the connection drops, the upload continues from where it stopped while the page stays open. When the page is closed, or after a break longer than 6 hours, the upload stops and you upload the file again. A failed file uploads again with "Try again". Before a folder uploads, you see how much room it needs. When it does not fit, you see how much room is left, and nothing uploads. System files such as `.DS_Store` and `Thumbs.db` are skipped. Program files cannot be uploaded. ## Limits - One file can be up to 5 TB. - A company starts with a limit of 500 MB per file. An owner changes it in Settings, Company, from 1 MB to 5 TB. See [Company, members and roles](https://hrc.lt/en/docs/account/company-and-team). - Every file, copies and files in the trash too, uses the company's file storage. 1.1 GB is free, the File storage add-on gives 500 GB to 10 TB. A 5 TB file needs the largest plan, 10 TB. See [Add-ons, billing and invoices](https://hrc.lt/en/docs/account/billing). - A large file has to finish uploading within 6 days of its start, with no break longer than 6 hours. For a 5 TB file that takes a connection of about 80 Mbit/s. When the connection is too slow, the upload panel warns you. ## Folders and access Folders work like the ones on your computer: - "New folder" creates a folder. Folders can sit inside each other, up to 20 levels deep. - Move files and folders by dragging them onto another folder, or with "Move". Drag with Alt (Option on a Mac) to copy them. - "Copy to" and "Duplicate" make a real copy. It uses as much storage as the original. - A file from a conversation, a knowledge base or a task dragged into a folder is copied, and the original stays where it was. - When a folder already holds that name, the new file gets a number, for example "report (2).pdf". - Every file and folder has its own address. "Copy link" copies it for other members. By default every company member sees every folder. An owner can let only chosen members see a top-level folder: in the "Share" window press "Change who sees it". This applies to everything in the folder. Owners see every folder. ## Trash Folder files and folders go to the trash first. They stay there for 30 days, then they are deleted for good. Each one shows the date it is kept until. - "Restore" puts a file back in its folder. When the folder is gone, the file goes back to the top of Folders. - While a file is in the trash, it uses storage. - Public links to a file in the trash do not work. When you restore the file, they work again. - "Delete for good" is in the trash only. An owner can use it, and a member on the folder files they uploaded. Only an owner can "Empty the trash". ## Deleting files Select files, or press "Select all" (up to 10,000 at a time), and pick an action. You see the progress as it runs. Before you delete, you see where the files are used and what will happen. Only an owner deletes files from conversations, knowledge bases and tasks. They are deleted at once, without the trash, and cannot be restored: - A conversation file: the conversation keeps a "File removed" line in its place, and the file leaves the linked tasks. - An e-mail attachment: the file is removed from the conversation. The original e-mail with it is kept until e-mail retention ends. - A task file: it leaves the task or the comment. - A knowledge base image or video: while an article uses it, it cannot be deleted. You see the articles that hold it. Remove it from those articles first. ## Public links A public link lets a person without an account open a folder file or a whole folder. Press "Share" and in "Public link" choose: - What people can do: tick "View", "Download", and for a folder also "Upload" and "Create folders" (or "All", "None"). "Download" always ticks "View" too. At least one is needed. Viewing still lets people keep a copy, for example with a screenshot. - With "Upload" a person uploads files into the folder, with "Create folders" they make new folders in it. Uploaded files show in Files at once, count toward the company's storage, and the "Uploaded by" column says "Through the public link". The company's size and file type limits apply. Nothing can be renamed, moved, deleted or overwritten: a file with the same name gets "(2)". - With "Upload" ticked but "View" not, the link works as a drop box: the person sees only the upload area and what they uploaded, never the other files of the folder. - How long it works: 1 day, 7 days, 30 days (the default), no end, or until a date. - A password, if you want one. It needs at least 8 characters. "Generate" makes a strong 16 character password you can copy. Send it separately, not in the same message as the link. After 5 wrong tries a person has to wait 15 minutes. A link to a folder shows only that folder and what is in it. A folder cannot be downloaded as one ZIP file yet: each file downloads on its own. One file or folder can have up to 20 links. The Shared view lists every working link and how many times it was opened. "Turn off link" stops it at once. The creator changes and turns off their own links, and an owner can do it for all of them. A link keeps working when its creator no longer sees the folder, until it ends or you turn it off. Files from conversations, knowledge bases and tasks get no public links. To share such a file, copy it to a folder first. The company setting "Public links to files" (Settings, Company) decides who creates links: "All members can create them" (the default), "Only owners" or "Off". When off, every link stops working. Turn them on again and they work again. ## AI agents An AI agent's permissions include the Files area: - Read only: see every company file, where it is used, the folders and the public links. - Read and change: also create and rename folders, rename, move and copy files, move them to the trash and restore them. An AI agent sees only the folders the member who created it sees. It never uploads files, deletes them for good, empties the trash, changes who sees a folder, or creates, changes or turns off public links. The "Everything, for the first setup" preset lets it change Files, and "For daily work" leaves the area off. See [AI agents](https://hrc.lt/en/docs/ai-agents/overview).