# Conversations in the inbox

> Working with conversations: views and statuses, assigning, internal notes, tabs, filters, saved replies, send later and export.

The inbox holds every conversation from your chat widgets and every e-mail from your connected mailboxes. The list on the left, the conversation in the middle, the contact on the right.

![The inbox with the conversation list, an open conversation and the contact sidebar](https://hrc.lt/screens/en/inbox.desktop.2400.5e29cdcc.webp)

## Views and statuses

Views: New, Active, Mine, Unassigned, Waiting for customer, Closed, Spam, All and Snoozed. A conversation's status follows the work: after your reply it waits for the customer, and when the customer writes it becomes active again. You can reopen a closed conversation.

## Assigning and notes

Assign a conversation to a member so it is clear who answers. Internal notes are for the team: the customer never sees them.

## Tabs

Open up to 8 conversations in tabs and switch between them without searching the list.

## Filters and saved views

Filter by chat widget, mailbox, channel, type (bug, feature, question) or assignee, and save combinations you use often as views.

![The inbox with the filter panel and a saved view](https://hrc.lt/screens/en/inbox-filters.desktop.1600.fdfb48b3.webp)

## Quick actions and saved replies

The ⚡ button opens quick actions and saved replies. Saved replies can use variables such as the customer's name. An AI draft is often already waiting in the reply box, see [AI answers and translation](https://hrc.lt/en/docs/inbox/ai-answers-and-translation).

![A conversation with the saved replies menu open](https://hrc.lt/screens/en/inbox-quick-actions.desktop.1600.667a0a89.webp)

## Send later

Schedule a reply for later, for example the next morning. Until it goes out, any member can send it now, change the time or cancel it: the text goes back to the reply box.

## How the customer gets your reply

In the chat widget right away, and by e-mail if they have not read it within 2 minutes. They can reply either way, and the conversation stays one.

## Copy as Markdown and ZIP

Copy a conversation as Markdown, for example to paste it into your AI app or a task, or download it as a ZIP with its files.