# Create a knowledge base

> Create a knowledge base: sections, articles, the editor, images and videos, drafts and publishing, languages and translations.

A knowledge base is a site of help articles your customers read on their own. AI also takes the facts for reply drafts from it.

![The list of knowledge bases with sections and articles](https://hrc.lt/screens/en/kb-list.desktop.1600.da8b4f25.webp)

## Create a knowledge base

In Knowledge bases, add a new knowledge base and enter its name, its address `name.hrc.lt` and its main language. A new knowledge base starts hidden until you publish it.

## Sections and articles

Articles are grouped in sections. You can change the order of sections and articles. An empty section can be deleted.

## The editor

You write as in an ordinary document: headings, lists, links, tables, images and videos. The text is stored as Markdown, so AI agents can write it too.

![The knowledge base article editor](https://hrc.lt/screens/en/kb-editor.desktop.2400.e93f6572.webp)

## Images and videos

Upload images and videos straight into the article. Several videos can form a playlist that remembers where the reader stopped.

## Draft and publish

A new article is a draft. Readers see it only once it is published. When you change a published article, readers see the old text until you publish the new one.

## Languages and translations

Add languages to the knowledge base. Every article can have a translation; AI can translate the missing articles, and translations arrive as drafts.

## What it costs

50 articles are free forever. The Knowledge base add-on gives you more, see [Add-ons and billing](https://hrc.lt/en/docs/account/billing).