# The task board and tasks from conversations

> Tasks in HRC pagalba: statuses, a task from a conversation with an AI description, files, assignees, labels and priority, board, list and performance views.

Tasks are work for your team or your developer: a bug to fix or an idea worth doing. They live next to your conversations, so nothing gets lost.

![The task board with status columns](https://hrc.lt/screens/en/tasks-board.desktop.2400.94e447c4.webp)

## Statuses

Backlog, Pending, In progress, QA, Done and Blocked. Move a task by dragging it on the board or by changing its status in the task window. Tasks are numbered `T-1`, `T-2` and so on.

## A task from a conversation

In a conversation, create a task: AI writes the title and description from the conversation and your company's task writing instruction. The customer's screenshots come along, and the conversation stays linked to the task.

![Creating a task from a conversation](https://hrc.lt/screens/en/inbox-create-task.desktop.1600.91df33c2.webp)

## Files, assignees, labels and priority

Attach files to a task, assign it to a member or an AI agent, add labels and set the priority: low, normal, high or urgent.

![The task window with comments and the linked conversation](https://hrc.lt/screens/en/task-drawer.desktop.1600.e479bc21.webp)

## Board, list and Performance

See tasks on the board or as a list. The Performance view shows how many tasks were created and done, and how long they took from "In progress" to "Done".

## Telling the customer

Turn on the customer notice in a task. When the task is done, a reply for the customer is prepared in the linked conversation, and you review and send it.

## What it costs

30 tasks a month are free. The Tasks add-on gives you more, see [Add-ons and billing](https://hrc.lt/en/docs/account/billing).