# AI drafts the reply, and you make the call

> For every new customer message, AI drafts a reply from your knowledge base. You review it, change it and send it yourself.

[Start for free](https://app.hrc.lt/login?lang=en) · [Read the docs](https://hrc.lt/en/docs/inbox/ai-answers-and-translation)

![A conversation with the AI answer card and the draft in the reply box](https://hrc.lt/screens/en/inbox-ai-answer.desktop.2400.b525e2e0.webp)

## Speak the customer's language

Translate the conversation into your language and your reply into theirs. The customer gets the answer in their own language.

- The original is always shown

![A conversation translated from German with the reply translation](https://hrc.lt/screens/en/inbox-translate.desktop.1600.e04f1ea9.webp)

## Answers from Lithuanian law

For a question about rights or duties, AI prepares an answer with links to the legal acts from e-tar.lt.

- 5 answers a month for free
- Sources listed with the answer

![A legal answer with the list of sources](https://hrc.lt/screens/en/inbox-legal-answer.desktop.1600.e5d27e41.webp)

## It writes articles too

Write with AI prepares a knowledge base article from a topic, legal acts or a conversation.

![The knowledge base editor with the Write with AI window](https://hrc.lt/screens/en/kb-ai-write.desktop.1600.cbef8cc1.webp)

## Usage you can read

We show AI usage as one simple bar, with no tokens and no sums. Every month you get AI to try.

- The AI pack gives you more

![The AI usage bar in the company settings](https://hrc.lt/screens/en/company-usage.desktop.1436.73d8e942.webp)

## How to start

1. [Write your knowledge base](https://hrc.lt/en/docs/knowledge-base/create): AI takes the facts for replies from it.
2. [Reply with AI](https://hrc.lt/en/docs/inbox/ai-answers-and-translation): The draft waits in the reply box.
3. [Need more?](https://hrc.lt/en/docs/account/billing): Add the AI pack.

## Questions

### Will AI reply to customers on its own?

No. AI prepares a draft and a person sends it.

### Can I turn AI off?

Yes. A company can turn the AI features off in the settings.

## Other features

- [Chat widget](https://hrc.lt/en/features/chat-widget)
- [Inbox and e-mail](https://hrc.lt/en/features/shared-inbox)
- [Contacts](https://hrc.lt/en/features/contacts)
- [Knowledge base](https://hrc.lt/en/features/knowledge-base)
- [AI agents](https://hrc.lt/en/features/ai-agents)
- [Tasks](https://hrc.lt/en/features/tasks)
- [Files](https://hrc.lt/en/features/files)
- [Analytics](https://hrc.lt/en/features/analytics)
- [Pricing](https://hrc.lt/en/#pricing)

## Reply faster with AI

AI to try every month, for free. [Start for free](https://app.hrc.lt/login?lang=en)