# Every conversation and e-mail in one list

> Messages from all your sites and mailboxes land in one place. You see who replied, who is waiting and what the customer asked before.

[Start for free](https://app.hrc.lt/login?lang=en) · [Read the docs](https://hrc.lt/en/docs/inbox/conversations)

![The inbox: the conversation list, an open conversation and the contact sidebar](https://hrc.lt/screens/en/inbox.desktop.2400.5e29cdcc.webp)

## Find what you need at once

Filter by chat widget, channel, type or assignee, and save the views you use often.

- Up to 8 conversations open in tabs
- Search by name, e-mail or number

![The inbox with the filter panel open and a saved view](https://hrc.lt/screens/en/inbox-filters.desktop.1600.fdfb48b3.webp)

## Connect your own mailbox

Any mailbox with an SMTP server. Sign-in with Google and Microsoft is coming soon. For now, you can connect Gmail and Outlook through Other e-mail. A test shows that mail goes out and comes in.

- Replies go out from your address
- SPF, DKIM and DMARC checked in plain words

![Connecting a mailbox: picking the provider](https://hrc.lt/screens/en/mailbox-new.desktop.1600.b4eda3fe.webp)

## One contact everywhere

The same person writing through the widget and by e-mail is one contact with the whole history.

- Every conversation in one place
- The visitor profile from your site

![A contact page with conversations and profile details](https://hrc.lt/screens/en/contact-detail.desktop.1600.80b05962.webp)

## Reply faster

Saved replies with variables, quick actions and send later. An AI draft is already waiting in the reply box.

- Translate into the customer's language in one click
- Copy a conversation as Markdown

![A conversation with the saved replies menu open](https://hrc.lt/screens/en/inbox-quick-actions.desktop.1600.667a0a89.webp)

## On your phone too

The inbox works in your phone's browser, and we tell you about new messages in Telegram or with a browser notification.

![An open conversation on a phone](https://hrc.lt/screens/en/inbox-thread.phone.780.b5b52a6d.webp)

## How to start

1. [Connect a mailbox](https://hrc.lt/en/docs/inbox/mailboxes): Pick your provider and run the test.
2. [Invite your team](https://hrc.lt/en/docs/inbox/conversations): As many members as you need, for free.
3. [Turn on notifications](https://hrc.lt/en/docs/inbox/notifications): Telegram or the browser, for each member.

## Questions

### How does the customer get my reply?

In the chat widget right away, and by e-mail if they have not read it within 2 minutes. They can reply either way and the conversation stays one.

### Can several people work at the same time?

Yes. Assign a conversation to a member, and write notes for the team that the customer never sees.

## Other features

- [Chat widget](https://hrc.lt/en/features/chat-widget)
- [Contacts](https://hrc.lt/en/features/contacts)
- [Knowledge base](https://hrc.lt/en/features/knowledge-base)
- [AI answers](https://hrc.lt/en/features/ai-answers)
- [AI agents](https://hrc.lt/en/features/ai-agents)
- [Tasks](https://hrc.lt/en/features/tasks)
- [Files](https://hrc.lt/en/features/files)
- [Analytics](https://hrc.lt/en/features/analytics)
- [Pricing](https://hrc.lt/en/#pricing)

## Every conversation in one place

The inbox, mailboxes and your team are free forever. [Start for free](https://app.hrc.lt/login?lang=en)