Terms of service

1. Who provides the service

The service is provided by MB Gerbora.

• Company code: 304022869.
• Registered address: Nartavos g. 1-18, LT-47489 Kaunas, Lithuania.
• E-mail for privacy, legal and service questions: pagalba@hrc.lt.
• Data about the company are collected and stored in the Register of Legal Entities of the Republic of Lithuania.

2. The service

HRC pagalba is a customer support service: a chat widget for websites and apps, a shared inbox for conversations and all of a company's mailboxes, a knowledge base, tasks, AI features and notifications.

The core of the service is free forever. Only six add-ons are paid: file storage, knowledge base, AI pack, legal acts, tasks and companies from registries (paid add-ons). We may change the service's features as long as this does not take away the essentials these terms describe.

3. Account and company

• You sign in with an e-mail code. Keep access to your e-mail safe.
• One person can create up to 3 companies. A company owner invites members and is responsible for what they do in the company.
• The details you enter must be correct, and the company name and the chat widget names must not mislead customers.
• A member who connects an AI app is responsible for what it does on their behalf within the AI agent's permissions, as for their own actions. The AI app provider's terms apply separately.

4. Acceptable use

The service is for answering your own customers. You must not:

• send unsolicited e-mail or mass messages;
• send unlawful, deceptive or malicious content;
• try to reach other companies' data or disrupt the service;
• use the service in a way that infringes other people's rights.

If mail bounces or recipients complain, we may automatically pause sending through our address. If these terms are broken, we may limit or suspend the company's account; where we can, we tell you first.

5. Your content and your customers' data

• Conversations, files and customer data belong to your company. You can copy or download them at any time.
• Your company is the controller of its customers' data and we are the processor. We handle the data only on your instructions and only to provide the service, keep it confidential and use only the service providers listed in the privacy policy.
• You are responsible for having a legal basis to handle your customers' data and for informing them about it, for example in your own privacy policy.
• We help you answer your customers' requests about their data and tell you without undue delay if we learn of a data breach.
• When a member connects an AI app, we pass data to its provider on the company's instruction; that provider is not a service provider we chose.

6. Limits

To keep the service reliable, we apply protective limits, for example on how many e-mails can be sent through our address per day. The limits of the free plan and the add-ons are listed on the home page and in the app. If you reach a limit, write to us.

7. Paid add-ons and payments

• You buy add-ons in the app.hrc.lt app, under Payments. You pay monthly by card through Stripe.
• Prices exclude VAT.
• When you buy several add-ons together, each of them gets a discount: 5% for 2 add-ons, 8% for 3, 12% for 4 and 25% for 5 or more. The discount lasts while every add-on bought together stays active.
• A bigger plan is charged at once for the days left in the billing period. When you pick a smaller file storage, knowledge base or tasks plan, the overpayment is credited to your next invoice.
• When you cancel file storage, the knowledge base or tasks while you have other add-ons, that add-on stops at once and the unused days are credited to your next invoice. The other add-ons bought together with it lose their discount from the next payment.
• When you cancel your last remaining add-on, it keeps working until the end of the paid period.
• The AI pack, legal acts and companies from registries are the exception. They are counted per calendar month and capacity once used cannot be given back, so each payment for them pays for the calendar month that ends within the paid period. When you lower or cancel any of these plans, no money is refunded or credited to your next invoice, and the plan you paid for keeps working until the end of that calendar month.
• If a payment fails, the free limits apply until the invoice is paid. We never delete or hide anything.

8. Liability

We work to keep the service running, but we cannot promise it will never fail. The service is provided as is. To the extent the law allows, we are not liable for indirect losses, lost profit or lost data. This does not limit any liability that cannot be limited by law.

9. Ending the use

• A company owner can delete the company at any time. It can be restored for 30 days, after which all its data is deleted.
• We may stop providing the service after telling you by e-mail at least 30 days in advance, so you have time to download your data.

10. Other terms

• We tell you about material changes to these terms by e-mail at least 30 days in advance.
• The law of the Republic of Lithuania applies. We try to settle disputes by negotiation; failing that, they are settled by the courts of Lithuania.
• Where these terms also exist in other languages, the Lithuanian text prevails.
• Write your questions to pagalba@hrc.lt.