Frequently asked questions about HRC pagalba

Short answers to the most common questions. If yours is not here, write to us.

Getting started and pricing

Is it really free?

Yes. The chat widget, inbox, mailboxes, team, analytics and AI agents are free forever. Add-ons are only for more file storage, articles, AI, legal answers or tasks.

Do I need a payment card to sign up?

No. You sign in with an e-mail code or a Google account, no card needed.

What do the add-ons cost?

Each of the six add-ons is from €15 a month without VAT, and cheaper when bought together. E-mail address checks cost €0.002 per address, the first 5 are free. See Add-ons, billing and invoices.

How large can files be?

One file can be up to 5 TB. A company starts with a limit of 500 MB per file, and the owner raises it in the company settings. All files use the company's file storage: 1.1 GB free, up to 10 TB with the File storage add-on.

Which languages does the app speak?

Lithuanian, English, Polish, Ukrainian and Russian. The chat widget speaks 31 languages.

Chat widget

How do I add the chat widget to my site?

Enter your site's address: we look at it and set up the widget in your colors. Then copy a short embed code, or follow the guide for WordPress, Shopify, Wix or Google Tag Manager.

Will the widget slow my site down?

No. Your site loads only a small loader, and the browser loads the widget itself when it is idle.

Can I pass details about a signed-in user?

Yes. Through the JavaScript API, pass the name, e-mail, company, plan and up to 50 custom fields, tags and activity. See Visitor profile.

Can I open the widget from my own button?

Yes. Call HrcWidget('open'), and hide the launcher with launcher: 'hidden'. See JavaScript API.

Inbox and e-mail

How does the customer get my reply?

Right away in the chat widget, and by e-mail too if they don't read it within 2 minutes. They can reply from either place, and it stays one conversation.

Which mailboxes can I connect?

Any mailbox with an SMTP server. Sign-in with Google and Microsoft is coming soon. For now, you can connect Gmail and Outlook through Other e-mail. E-mails land in the same inbox as conversations from the chat widget.

How will I know about a new message?

In Telegram or with a browser notification. Each member sets up their own notifications.

Knowledge base

Can I use my own domain for the knowledge base?

Yes, a subdomain of your domain. Add the TXT and CNAME records, and the check shows when the address works.

Can AI write the knowledge base for me?

Yes. "Build with AI" prepares a task for your AI agent, and "Write with AI" writes an article in the editor. You review and publish the drafts yourself.

AI and AI agents

Will AI reply to customers on its own?

No, unless you want it to. AI prepares a draft from your knowledge base, and a person sends it. AI use shows as a simple bar, with no tokens or amounts.

Which AI apps can I connect?

ChatGPT, Claude, Claude Code, Codex, Cursor, VS Code, Windsurf and other apps that support MCP. For the rest there is a REST API with a personal key.

Can an AI agent do something I did not allow?

No. An AI agent sees only the areas you allowed and can never do more than the member who created it. Every action goes into a 90 day log.

Data

Where is the data stored?

The service and its database run on Hostinger servers in the European Union. Files are stored in Cloudflare R2 and delivered through Cloudflare's global network, so copies of files can also sit outside the EU. AI features are on by default: AI drafts an answer to each new customer message and indexes knowledge base articles for search automatically, so we send the text it needs to Anthropic, OpenAI or OpenRouter. You can turn AI features off in your settings. Legal answers come from teisesdi.lt, which runs in the EU and updates the legal acts from e-tar.lt every night. We don't sell data or use it to train AI, and under their API terms Anthropic and OpenAI don't use it to train their models. More in the privacy policy.

Does the widget use cookies?

Until a visitor writes or is recognized, the widget stores nothing in their browser.