Analytics
Clear numbers, no reports to build
How fast you reply, which articles help and how the team works. All in one place, with nothing to set up.
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Every member on their own
See how many conversations each member answered and how fast.
Chat widget traffic
Visitors, pages, countries and devices where the widget opens.
- No cookies
What customers search for but cannot find
Knowledge base searches with no result show which article is missing.
How to start
- 1
Open Analytics
The numbers count themselves.
- 2
Link a knowledge base
You will see searches in the widget.
- 3
Add the widget
You will see its traffic.
Questions
How long is the data kept?
Conversation figures for 180 days, chat widget and knowledge base traffic for 60 days.