Knowledge base in the chat widget

With a knowledge base linked to the chat widget, customers find answers without writing to you.

Link a knowledge base

In the chat widget settings, open the Knowledge base tab and pick the knowledge base.

app.hrc.lt

The Help tab

The widget gets a Help tab with search and popular articles. Search finds articles even with typos. An article opens right in the widget.

What customers did not find

The Knowledge bases tab of Analytics shows searches with no result: the articles you are missing. See Analytics.