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Connect your mailboxes
Updated
A connected mailbox brings its e-mail into the same inbox as the chat widget. Replies go out from your address. Owners connect mailboxes in Settings, Mailboxes.
Pick your provider
Sign-in with Google and Microsoft is coming soon. For now, you can connect Gmail and Outlook through Other e-mail.
- Other e-mail: any mailbox with an SMTP server, Gmail included.
- Outlook and Microsoft 365: through Other e-mail, connect receiving only for now and add sending later.
- Google and Microsoft: shown, but not switched on yet.
The test
After you connect, a test e-mail goes out. The test shows whether mail goes out and comes in, and whether your domain's SPF, DKIM and DMARC records allow sending on your behalf.
- SPF says which servers may send e-mail for your domain.
- DKIM adds a signature that proves the e-mail was not changed.
- DMARC tells the receiving server what to do with an e-mail that fails SPF or DKIM.
If a record is missing, the test shows what to add to your domain's DNS.
When a mailbox stops working
If a password changed or access was revoked, the mailbox is marked as not working and the owner sees what to fix. Connect it again on the same page.
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