Data and privacy

In short, what happens to your data and your customers' data. The legal text is in the privacy policy.

Where data is stored

The service and its database run on Hostinger servers in the European Union. Files are stored in Cloudflare R2 and delivered through Cloudflare's global network, so copies of files can also sit outside the EU.

AI and your data

The AI features are on by default: AI drafts a reply to each new customer message and indexes knowledge base articles for search. For that we send the text it needs to Anthropic, OpenAI or OpenRouter. Legal answers come from teisesdi.lt, which runs in the EU.

We do not sell data or use it to train AI. You can turn the AI features off in the settings.

Who controls what

Your company is the controller of your customers' data, and HRC pagalba processes it on your behalf. Never send passwords, payment card data or health data into the chat widget.

What the widget stores about a visitor

When a visitor writes through the chat widget, we store technical data with the conversation and each message, so your team can answer and find out what is not working:

• The IP address and the country derived from it.
• The device type, browser and operating system with their versions, and the full browser identifier.
• The full page address, including the parameters after the question mark and the part after #, the page title, and the address the visitor came from. Values that look secret (tokens, codes, passwords, keys, e-mail addresses) are masked before storage.
• The screen and window size, language, time zone and connection type.
• The widget version.
• The page's latest JavaScript errors when the message is sent, with secret values masked.

Your company's members see it next to the conversation. It is deleted with the conversation. Your company is the controller of this data, so mention it in your own privacy policy. More: privacy policy.

Page errors

If you turn on "Collect page errors" for a chat widget (off by default), the widget records JavaScript errors on your pages, even when the visitor does not write. With each error we store:

• The error text and its stack.
• The page address and the address the visitor came from, with secret-looking values masked.
• The browser, operating system, device type, language, window size and country. We do not store the IP address.
• The time.

Errors are kept for 60 days, then deleted automatically. They are also deleted when you turn the setting off or delete the chat widget or the contact. Only your company's members see them. If you turn the setting on, mention it in your own privacy policy.

How long data is kept

• Conversations, contacts and articles are kept until you delete them.
• Visitor activity: up to 180 days, the newest 100 per contact.
• The AI agents action log: 90 days.
• Analytics: 180 days for conversations, 60 days for widget and knowledge base traffic.
• Page errors: 60 days.

Export

Copy a conversation as Markdown or download it as a ZIP with its files.

Deleting

You can delete a contact (with its conversations and activity), a chat widget or the whole company. Before deleting, the app shows what will be lost.