Chat widget settings

Each chat widget's settings are in Settings, Chat widgets. Changes show on your site at once; there is no code to change.

General

The name (you see it in the inbox), the allowed domains, "Allow localhost" for development, and a switch that turns the widget off for a while. Deleting the widget is here too: only an owner can do it, and the widget goes with its settings.

Install

The embed code with your key, the platform steps and a check that the widget has loaded on your site. See Embed code, React and CSP.

Appearance

The color, a light or dark theme (or the visitor's browser setting) and the other look settings. Next to them you see a live preview of what the visitor gets.

app.hrc.lt

Texts and languages

The greeting, the reply time and the launcher label for each language. You add languages here. How the widget picks a language: Languages.

app.hrc.lt

News and Knowledge base

The News tab shows customers what changed. On the Knowledge base tab you link a knowledge base so customers find articles in the widget. See Knowledge base in the chat widget.

User recognition

Recognizing signed-in users, the identity key and the "Signed-in users only" mode. See Identity verification.