Chat widget languages

The chat widget speaks the visitor's language. 31 languages are ready out of the box: every button, form and message is translated.

How the language is picked

1. If the widget is set to one language in its settings, that language is used.
2. Otherwise the widget takes the first one that fits from: the init option locale, the visitor's browser languages, the page's <html lang>. Only a language you added to the widget fits; de-AT fits as de.
3. If none fits, the widget's default language is shown.

If you want everyone to see Lithuanian, pass locale: 'lt' or keep only Lithuanian on the widget.

Your own texts per language

On Texts and languages, add languages and write the greeting, the reply time and the launcher label. For a language outside the 31 ready ones, AI can draft the widget's built-in texts.

app.hrc.lt

Right-to-left languages

For Arabic, Hebrew, Persian and Urdu the widget mirrors its layout.

Changing the language from code

If your site changes language without a page reload, tell the widget:

// switch the language now, or 'auto'
HrcWidget('setLocale', 'pl');
// on logout: forgets the visitor
HrcWidget('reset');
// removes the widget; call init again
HrcWidget('destroy');

E-mails to customers

If a customer has not read your reply within 2 minutes, they get an e-mail. It is written in the language the customer used in the widget.